Phone: (973) 890-7300

©2019 by Innovation Data Processing.

275 Paterson Ave, Little Falls, NJ 07424, USA

Fax: (973) 890-7183

FAQ

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What is Your support policy?

Product Obsolescence and Deprecated Platforms Policy
INNOVATION Data Processing is continually working to improve our software and services to best meet the needs of our customers. We continue to focus our development efforts on current and new technology to help our customer base achieve their strategic business initiatives.

Product Obsolescence Policy
Full support for the FDR/UPSTREAM software is provided for the current generally available release and one previous product release. When a FDR/UPSTREAM product release has reached End of Life (EOL), INNOVATION will issue notices outlining the effective date. Full support for the product release will be provided until the EOL date. 

Engineering support for a third-party vendor operating system, or application, that has reached EOL will expire upon the release of the notification of obsolescence from that third party vendor. FDR/UPSTREAM Customer Support will provide commercially reasonable assistance to customers with unsupported platforms and applications but limited to support assistance.

Privacy Notification

Your privacy is important to us. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our Privacy Policy.

When you contact us on our Website, you understand and agree that Innovation Data Processing may use, process and share your Personal Information that you provide to us for the following purposes:

  • To contact you to reply to your request;

  • To send you information related to Innovation Data Processing products.


If you have any questions or comments about our Privacy Policy, please e-mail privacy@fdrinnovation.com

Updated May 14, 2018

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